• ?
    SDK, ONVIF, GB/T28181, and Control Protocol Integration Issues

    Due to variations in project applications and protocol integration requirements, please consult the relevant sales managers and technical personnel for assistance and detailed technical support.

  • ?
    On-Site Demonstrations, Testing, Configuration, and Deployment Issues

    Due to variations in on-site applications and deployment requirements, please consult the relevant sales managers and technical personnel for assistance and detailed guidance regarding installation and deployment.

  • ?
    Hardware Equipment Malfunction Reference Table

    Fault Symptom


    Possible Causes


     Solutions


    Pan-tilt does not self-test after power on


    Power supply or transformer failure


    Reconnect the cables


    Power supply or transformer failure


    Check if the local power supply is functioning properly and if AC24V is working correctly


    Insufficient power output of the power supply


    Replace with a suitable power supply


    Faulty power board


    Contact the supplier for replacement of the power board


    Fault Symptom Possible Causes Solutions


    Poorly connected or open-circuit control board wires


    Check the wiring of the control lines, ensure proper and secure connections


    Poorly connected Ethernet cable


    Check if the Ethernet cable is securely connected


    Incorrect PTZ protocol or baud rate settings 


    Reconfigure based on dip switch settings

    PTZ protocol or baud rate


    Image loss during PTZ rotation


    nsufficient power output of the power supply 


    Replace with a suitable power supply


    Blurry image


    Focus set to manual


    Change focus setting to auto


    Dirt on the protective cover


    Clean the protective cover glass


  • ?
    Unable to connect to network cameras?

    Answer: Have you modified the internal IP address of the network camera? Please refer to the provided documentation. If you have made changes, use the Admin Tool to search and reset the IP address. Also, ensure that the PC managing the camera shares the same IP subnet. You can also perform a factory reset on the camera through the web interface or using the Admin Tool.

  • ?
    Outdoor camera's image appears very bright, what could be the issue?

    Answer: For outdoor installations, it is recommended to use auto-iris lenses. If using an auto-iris lens, access the camera's web management page, go to Advanced Settings, and click on the "Auto IRIS Intelligent Correction" button. The camera will perform automatic iris calibration. After calibration, restart the camera for precise iris control.

  • ?
    I just received two cameras, why can I access the first one but not the second?

    Answer: The devices are shipped with a default IP address of 192.168.1.4 for easy setup. However, each camera has a unique MAC address. The operating system may cache the previous camera's IP and MAC information. When setting up the second camera with the same IP, use the command "arp -d" to clear the cached information before connecting.

  • ?
    I have more than 250 cameras, how do I allocate IP addresses?

    Answer: You can use a Class B IP address scheme, such as 10.0.0.1 (subnet mask: 255.255.0.0). Consult your network administrator for detailed guidance.

  • ?
    I want to reassign IP addresses for dozens of cameras, how can I do that?

    Answer: Use the Admin Tool management software. Open the tool, search for available cameras, select the ones you want to modify, and click "Configure Selected Cameras." Input the desired network address range in the popup window and confirm.

  • ?
    I successfully connect via IE or the client software, but I can't see any images, the display window is black?

    Answer: Check if there is another device in the network with the same IP as the camera. Ensure that your graphics card driver and DirectX are installed correctly.