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    SDK, ONVIF, GB/T28181, and Control Protocol Integration Issues

    Due to variations in project applications and protocol integration requirements, please consult the relevant sales managers and technical personnel for assistance and detailed technical support.

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    On-Site Demonstrations, Testing, Configuration, and Deployment Issues

    Due to variations in on-site applications and deployment requirements, please consult the relevant sales managers and technical personnel for assistance and detailed guidance regarding installation and deployment.

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    Hardware Equipment Malfunction Reference Table

    Fault Symptom

    Possible Causes


    Pan-tilt does not self-test after power on

    Power supply or transformer failure

    Reconnect the cables

    Power supply or transformer failure

    Check if the local power supply is functioning properly and if AC24V is working correctly

    Insufficient power output of the power supply

    Replace with a suitable power supply

    Faulty power board

    Contact the supplier for replacement of the power board

    Fault Symptom Possible Causes Solutions

    Poorly connected or open-circuit control board wires

    Check the wiring of the control lines, ensure proper and secure connections

    Poorly connected Ethernet cable

    Check if the Ethernet cable is securely connected

    Incorrect PTZ protocol or baud rate settings 

    Reconfigure based on dip switch settings

    PTZ protocol or baud rate

    Image loss during PTZ rotation

    nsufficient power output of the power supply 

    Replace with a suitable power supply

    Blurry image

    Focus set to manual

    Change focus setting to auto

    Dirt on the protective cover

    Clean the protective cover glass

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    Unable to connect to network cameras?

    Answer: Have you modified the internal IP address of the network camera? Please refer to the provided documentation. If you have made changes, use the Admin Tool to search and reset the IP address. Also, ensure that the PC managing the camera shares the same IP subnet. You can also perform a factory reset on the camera through the web interface or using the Admin Tool.

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    Outdoor camera's image appears very bright, what could be the issue?

    Answer: For outdoor installations, it is recommended to use auto-iris lenses. If using an auto-iris lens, access the camera's web management page, go to Advanced Settings, and click on the "Auto IRIS Intelligent Correction" button. The camera will perform automatic iris calibration. After calibration, restart the camera for precise iris control.

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    I just received two cameras, why can I access the first one but not the second?

    Answer: The devices are shipped with a default IP address of for easy setup. However, each camera has a unique MAC address. The operating system may cache the previous camera's IP and MAC information. When setting up the second camera with the same IP, use the command "arp -d" to clear the cached information before connecting.

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    I have more than 250 cameras, how do I allocate IP addresses?

    Answer: You can use a Class B IP address scheme, such as (subnet mask: Consult your network administrator for detailed guidance.

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    I want to reassign IP addresses for dozens of cameras, how can I do that?

    Answer: Use the Admin Tool management software. Open the tool, search for available cameras, select the ones you want to modify, and click "Configure Selected Cameras." Input the desired network address range in the popup window and confirm.

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    I successfully connect via IE or the client software, but I can't see any images, the display window is black?

    Answer: Check if there is another device in the network with the same IP as the camera. Ensure that your graphics card driver and DirectX are installed correctly.