Fault Symptom

Possible Causes

 Solutions

Pan-tilt does not self-test after power on

Power supply or transformer failure

Reconnect the cables

Power supply or transformer failure

Check if the local power supply is functioning properly and if AC24V is working correctly

Insufficient power output of the power supply

Replace with a suitable power supply

Faulty power board

Contact the supplier for replacement of the power board

Fault Symptom Possible Causes Solutions

Poorly connected or open-circuit control board wires

Check the wiring of the control lines, ensure proper and secure connections

Poorly connected Ethernet cable

Check if the Ethernet cable is securely connected

Incorrect PTZ protocol or baud rate settings 

Reconfigure based on dip switch settings

PTZ protocol or baud rate

Image loss during PTZ rotation

nsufficient power output of the power supply 

Replace with a suitable power supply

Blurry image

Focus set to manual

Change focus setting to auto

Dirt on the protective cover

Clean the protective cover glass